How to solve the challenges of offline work in the field

Field Engineer

By 2030 there will be 25 billion Internet of Things (IoT) devices worldwide. These IoT devices include everything from sensors to smart retail signage to wearables. And by 2026, mobile device users will grow from 6.4 billion to 7.5 billion. What are they using? Smartphones, tablets, e-readers, music players, smartwatches and fitness trackers with smart functions. One can only imagine what new technologies will be on this list by 2026 or 2030.

Most companies in the transportation and logistics (T&L), retail, healthcare and emergency services sectors rely on mobile devices and cannot perform their field service tasks without them. With more devices in the hands of employees, there is more to manage. So, to remain successful, organizations need to manage their growing fleet of mobile and IoT devices by investing in intelligent remote device management software.

Organizational agility is no longer a desire but a business imperative, along with systems and technologies that can adapt to changing conditions, e.g. B. when employees work in the field or from home. Many of these devices are connected to cellular networks and run mobile operating systems. Managing them requires the same skills, technology, and systems that organizations are investing in today to manage all mobile devices.

Building apps that work offline

When field workers are in hard-to-reach areas with little or no connectivity and are considered offline, the apps they use must support offline operations. Otherwise, they run the risk of not being able to fulfill their mission-critical tasks on site. Many apps are designed to always have an internet connection. Therefore, it is important for companies to develop apps that work both offline and online. Businesses can use modern no-code rapid app development tools to build apps like SOTI Snap quickly via a drag-and-drop interface and without development involvement, but more importantly, they can take offline support mode. This gives field technicians the convenience of using their mobile devices to enter data, take pictures, perform scans, watch videos, and essentially get their jobs done, wherever they are in the world, at any time!

Manage your mobility

To support employees and prepare for the challenges that come with working offline in the field, organizations need an Enterprise Mobility Management (EMM) solution. EMM solutions efficiently provide visibility and control over their mission-critical mobile devices, understanding what role each device plays in business operations, how each device works, and what security risks are possible in a mobile network.

Without full visibility into an organization’s mobile fleet, including device status, location, software updates, security and more, organizations are missing out on the full breadth of benefits the deployment was originally intended to achieve.

Additionally, a modern diagnostic helpdesk solution, tightly integrated with and purpose-built for mobile devices, is vital for businesses to operate and support their workers through remote diagnosis and repair. Keeping equipment in the field with quick repairs will not only support the company’s bottom line to provide the best service, but also help employees improve morale and productivity.

Protect your business and your customers

With the proliferation of mobile and IoT devices being managed by businesses, so too are the security risks to the business and employees. Having proper security protocols in place helps ensure data integrity is always maintained. Businesses should take this time to step back and analyze all the security risks with their current mobile and IoT devices, as well as the personal devices that employees might be using for work. From there, organizations can take the necessary steps to troubleshoot current or potential issues and protect customer and organization data. This can be achieved by deploying a comprehensive platform to manage their mission-critical mobile and IoT devices.

Now it’s time for companies to take the next step and think about the future of mobile management solutions. With the right technology and expertise, they can build on their investment in mobile technology to expand their capabilities and maximize the return on their investment. Businesses can create an enterprise-wide technology ecosystem that is flexible, scalable, and intelligent. This gives them the edge they need today, makes them successful tomorrow and prepares them for the future.

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